We want you to love your Wavely products. Here is everything you need to know about our returns process.
At Wavely, we take pride in providing high-quality products. Each item is made to order in collaboration with our official production partner to ensure premium quality. Because our products are made to order, refunds and returns are only accepted under specific conditions, as outlined below.
If your order arrives damaged or defective, please follow these steps:
Please provide:
Our team will review your case and respond within 3–5 business days. If approved, we will provide instructions for return shipping and arrange for a replacement or refund.
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 7–10 business days, and the credit will automatically be applied to your original payment method.
Shipping costs for returning an item are generally the customer’s responsibility, unless the return is due to our error or a defective product.
We do not accept returns or offer refunds for:
If you have any questions about refunds or returns, please contact us.
wavelynow@gmail.com